Microsoft Business Program Management 

Costa Rica, San José 

910088933

We manage our partners through a community model with a differentiation of service provided to our top partners through a specific Operations Key Account Management function. We are accountable for representing the voice of our partners and customers in policy, process and platform; for landing change with partners and driving our partners to adopt new experiences/capabilities, for supporting the partner lifecycle of our partner ecosystem and ensuring that our partners are compliant.

Required/Minimum Qualifications

• Bachelor's degree in Operations, Business, Supply Chain, Finance or a related field AND 4+ years' experience in Operations, Program Management or Project Management
• OR equivalent experience
• Strategic relationship management skills and experience
• Demonstrated ability in excelling at improving customer / partner experience
• Fluency in Spanish and English.

Personal Attributes / Interpersonal Skills

• Experience in complex, global program management where design, development and implementation of new processes, systems and organizations are preferred
• Strong experience of influencing an organization across more than one geography, and influencing other organizations where their support is critical to success
• A proven track record of building and leveraging data insights to influence stakeholders
• Highly developed communication and influence skills
• Energy, Passion, Curiosity, Ambition and Drive
• Ability to learn quickly, be adaptable and deal with ambiguity
• Strong, articulate and convincing communicator with the ability to build solid relationships with individuals at all levels, in multiple geographies and business functions both internally and externally.
• Demonstrated ability to story tell leveraging data
• Highly organized and can orchestrate, project management across a virtual team
• Highly self-motivated and able to work effectively with numerous virtual teams of diverse backgrounds.

• Account Management
• Manage engagement at executive level between Partner and Microsoft.
• Support executive escalations between key Partners and Microsoft stakeholders as needed.
• Launch Enablement - Readying and enabling assigned partner on changes that have high impact
• Work with internal teams to understand roadmap deliverables and develop plans to integrate into Partner business model
• Coordinate Co-Design Opportunities to embed Partner input and experiences into key future capability roadmap development
• Change Management - Land operational change and drive adoption of that change with assigned partner ensuring the partner can transact at scale on launch.
• Identify business insights and opportunities, using data and a deep understanding of Partner processes to accelerate change adoption across Microsoft products, services, programs & policy.
• Work with key Microsoft and Partner stakeholders to address adoption blockers
• Drive quality, timely and compliant partner transaction
• Drive digital transformation by ensuring quality of the partner transactions across order to cash processes
• Representing the voice of the partner across policy, process, people and platform requirements
• Apply a continuous improvement mindset to everything we do, using data and business insights to improve partner experience, support processes or existing readiness models, tools and communication modes.