SAP Business Services PrincipalConsultant 

India, Karnataka, Bengaluru 

909332306

What you’ll do

As IT Business Services Principal Consultant, your responsibilities would include:

• Demonstrating exceptional ownership and stakeholder management in the handling of customer escalations and critical situations
• Ensuring that our customers achieve the best outcomes from ECS operations by efficiently driving the resolution of critical incidents.
• Proactively implementing measures to prevent critical situations from arising.
• Providing support and guidance to customer IT teams in their day-to-day operations.
• Collaborating closely with the ECS architecture team to deliver top-tier solutions. This involves engaging with customers to understand their needs and assessing whether existing ECS solutions can meet those requirements or if a custom solution is necessary.
• Acting as a subject matter expert, playing a pivotal role in shaping the technology stack and contributing to the strategic roadmap.
• Working an off-set shift from 10:30 to 19:30 Monday to Friday
• Willingness to occasionally work on weekends to support major projects and participate in an on-call roster.

What you bring

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management
• Exemplary customer focus, ensuring their needs and satisfaction are the top priority.
• Outstanding written and verbal communication skills, including the ability to deliver presentations and create comprehensive documentation. Capable of effectively explaining technical details to a non-technical audience.
• Possessing an exceptional level of expertise in BASIS, HANA, SUSE (ideally with Pacemaker), with a minimum of 10 years' BASIS experience, 5 of which should be in a large customer landscape.
• Deep understanding and proficiency in hyperscaler infrastructure, tools, and processes, with a minimum of 5 years' experience preferred.
• Advantageous to have extensive knowledge of SAP applications such as BW, APO, and ERP.
• Exceptional problem-solving skills, including the ability to resolve incidents and perform root cause analysis.

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