Uber Senior Support Specialist 

United States, West Virginia 

908663592

You will have strong execution abilities, as the expectations are high for delivering in a fast-paced environment, driving partnership and influence across teams and regions.

• Core production work: Provide the best customer support through emails and chats and maintain high quality
• Team Development: Help in improving processes, so we always optimize for better customer experience and chip in to forming the team and the organization for long term success
• Customer Experience: Improve customer experience by driving support and enablement via Email and Phone support
• Process Improvement: Support the team with policy updates and content development in case of gaps in the SOPs/ KB pages/ Saved Replies

• Clear and streamlined communication skills both written and verbal
• Open to work 24X7 support. Willingness to work in shifts (rotating day/night shifts, rotating weekend offs
• Expertise in strong, grammatically accurate English language skills (both verbal and written)
• Strong customer focused mentality with evidence of taking independent and appropriate decisions for the customer

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and well-being.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .