Uber Senior Customer Support Specialist 

United States, West Virginia 

635195290

About the Role

As a customer support senior specialist, you will work efficiently and optimally through our most critical incidents to drive top experience delivered to our customers through providing accurate resolution. As part of your job you will be responsible to handle different requests, communicate and engage with different internal stakeholders to facilitate case resolution in compliance to different policies. Initiate outbound calls as part of different campaigns to maximize customer base & gross bookings.

What You Will Do

Initiating outbound calling campaigns to different market places.

Apply critical thinking and creative problem solving skills to navigate high severity incident types.

Learn and master multiple knowledge base and contract management systems

Adapt to day/ evening/ weekend rotations. (Inc. Public Holidays)

\ * What the Candidate Will Need / Bonus Points

Basic Qualifications

Previous experience in telesales

B2+ English (Spoken/ Written)

Adaptability and self discipline

Results oriented and ability to work with minimal supervision

Preferred Qualifications

SQL/ Excel and analytical skills

Process improvement knowledge

Project management knowledge

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .