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Apple Retail Contact Center Demand Capacity Planner United States, Texas, Austin 906638998
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- Forecast bookings, contacts and tasks to drive staffing decisions for our retail contact centers- Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. - Partner with leadership to develop contingency plans when forecast assumptions differ from plan.
- 2+ years experience in finance, demand planning, capacity planning, forecasting, modeling, and/or supply chain planning.
- Exceptional analytical skills and forecasting capabilities with a proven ability to analyze complex datasets.
- Excellent Excel skills
- Expertise in contact center data, planning, and reporting
- Experience with Keynote, Tableau, SQL
- An affinity to “talking with numbers”; inherent aptitude to quantify and support conclusions with data.
- Ability to organize and handle multiple priorities simultaneously.
- Strong written composition and verbal communication skills, with the ability to work in a highly cross-functional environment.
- BA/BS in Business or Engineering related degree preferred.
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