Capital One Sr Director Experience Design Research - 

United States, New York, New York 

906405238

11 West 19th Street (22008), United States of America, New York, New York Sr Director, Experience Design Research - Enterprise Developer, Associate and Accelerator Design
Responsibilities

• Human Centered:Deliver valuable and actionable insights, by collaborating with product teams to identify and prioritize user needs, map user experiences, ensure problem-solution fit, evaluate the usefulness and usability of our current and proposed experiences.

• Business Focused:Understand our business, processes, and competitive landscape to shape how research engages and what it delivers.

• Influence:Build & maintain trusted relationships with business, product, design & engineering partners to encourage a learning mindset.

• Research Expertise:Establish direction and expectations for design research practice across the line of business. Seek out novel methods and technologies to accelerate learning velocity.

• Problem Solving:Oversee research intake for the line of business, develop strategies to accelerate learning, and collaborate with Research Operations to provide tooling and education that enables researcher-led and democratized research (including user access and rapid testing capabilities)

• Transformational Leadership:

Basic Qualifications

• At least 10 years of applied user experience research

• At least 8 years managing user experience research teams in large, corporate enterprises

Preferred Qualifications

• 12+ years of applied user experience research experience including, conducting quantitative or qualitative primary research, data analysis of survey data or behavioral analytics.

• 12+ years experience delivering, communicating, and presenting design research insights

• 10+ years managing user experience research teams in large, corporate enterprises

• 5+ years managing managers

• Exceptional business communications (verbal and written)

• Proven ability to build relationship capital horizontally and vertically across large organizations

• Experience with human resources, career coaching, talent and performance management

• Ability to attract and hire top talent

• Knowledge with any or all of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics

New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.