JPMorgan Experience Design Executive Director 

United States, New York, New York 

978512831

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and UX architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments. Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Act as a strategic partner with product, engineering, data & analytics to align customer with business objectives and structure work to be impactful
• Create and present artifacts (journey and service map, problem framing, narratives, storyboards, prototypes, etc.) to tell a story that evangelizes your customer-centric point of views
• Define optimal engagement models and routines that create natural connections between products and their teams to go beyond standard UX project planning to prototype the process
• Communicate expectations within your design team - establish a vision, provide creative direction, conduct critique, etc.
• Onboard and manage external agencies during early phase on product lifecycle.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and UX architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
• Experience leading the design of complex products, services, and/or product suites (complex means: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear)
• Experience working with executives on crucial, fuzzy, ambiguous, ‘Big Picture' strategic challenges that touch many teams
• Understands Operating Committee-level (the most senior in the company) strategy, and how the LOB strategy connects with that, as well as current industry dynamics
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Able to form a deep understanding of technical constraints and opportunities, and leverage knowledge to informed design solutions
• Strong presentation skills that showcase ability to articulate strong design rationale, connect design decisions to broader strategic and business decisions, and compel executive stakeholders to action