JPMorgan Quality Associate II 

United States, Ohio, Columbus 

905890832

As a Quality Associate II in our Business Controls Support team, you will partner with Consumer & Community Banking (CCB) Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. You will support quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Your role also includes implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.

Job Responsibilities:

• Support optimization of quality operations
• Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
• Develop and support business implementation of AI/ML quality initiatives
• Process highly confidential information in a processional manner
• Administer related operations and tech change management protocols
• Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
• Prepare and deliver management reporting
• Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
• Respond to executive management requests for ad hoc analysis and testing
• Model Chase Values and cultivate a dynamic, inclusive community.
• Prioritize strategic initiatives, reporting, and key deliverables

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree or commensurate experience in financial services
• 3 years of data analytics and development experience in quality testing
• Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodology and intelligent solutions
• Excellent written and verbal communication skills
• Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
• Strong problem solving and conflict resolution skills
• Highest level of professionalism, self-motivation and sense of urgency
• Ability to consistently meet challenging deadlines
• Ability to follow complex methods and procedures in diverse tasks
• Strong Microsoft Product skills
• Proficiency in SAS, Alteryx, Python, JAVA, or comparable software

Preferred Qualifications, Capabilities and Skills:

• Experience with Webstats and/or ACES
• Certification in Six Sigma, Lean, or other process improvement methodologies
• Familiarity with regulatory requirements and compliance standards in financial services
• Ability to influence and drive change across diverse teams and stakeholders