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JPMorgan Quality Associate II 
United States, Ohio, Columbus 
905890832

03.09.2024

As a Quality Associate II in our Business Controls Support team, you will partner with Consumer & Community Banking (CCB) Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. You will support quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Your role also includes implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.

Job Responsibilities:

  • Support optimization of quality operations
  • Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
  • Develop and support business implementation of AI/ML quality initiatives
  • Process highly confidential information in a processional manner
  • Administer related operations and tech change management protocols
  • Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
  • Prepare and deliver management reporting
  • Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
  • Respond to executive management requests for ad hoc analysis and testing
  • Model Chase Values and cultivate a dynamic, inclusive community.
  • Prioritize strategic initiatives, reporting, and key deliverables

Required Qualifications, Capabilities and Skills:

  • Bachelor’s degree or commensurate experience in financial services
  • 3 years of data analytics and development experience in quality testing
  • Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodology and intelligent solutions
  • Excellent written and verbal communication skills
  • Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
  • Strong problem solving and conflict resolution skills
  • Highest level of professionalism, self-motivation and sense of urgency
  • Ability to consistently meet challenging deadlines
  • Ability to follow complex methods and procedures in diverse tasks
  • Strong Microsoft Product skills
  • Proficiency in SAS, Alteryx, Python, JAVA, or comparable software

Preferred Qualifications, Capabilities and Skills:

  • Experience with Webstats and/or ACES
  • Certification in Six Sigma, Lean, or other process improvement methodologies
  • Familiarity with regulatory requirements and compliance standards in financial services
  • Ability to influence and drive change across diverse teams and stakeholders