As a Quality Associate II in our Business Controls Support team, you will partner with Consumer & Community Banking (CCB) Collections, Recovery and Auto Operations business lines to optimize quality operations while sustaining a sound control environment. You will support quality testing data analytics, quantitative sampling methodology, test population isolation, test structure and AI/ML support. Your role also includes implementation of effective test processes, prompt response to shifts in review priorities and ability to adopt emerging technologies to increase automation.
Job Responsibilities:
- Support optimization of quality operations
- Structure and implement critical tests, including isolation of relevant populations and development of quantitative sampling methodologies
- Develop and support business implementation of AI/ML quality initiatives
- Process highly confidential information in a processional manner
- Administer related operations and tech change management protocols
- Analyze data to identify emerging themes, trends, and performance opportunities with an end-to-end mindset
- Prepare and deliver management reporting
- Demonstrate a sense of urgency in responding to escalated issues, rapidly changing priorities, and adverse performance
- Respond to executive management requests for ad hoc analysis and testing
- Model Chase Values and cultivate a dynamic, inclusive community.
- Prioritize strategic initiatives, reporting, and key deliverables
Required Qualifications, Capabilities and Skills:
- Bachelor’s degree or commensurate experience in financial services
- 3 years of data analytics and development experience in quality testing
- Proficiency in data analytics, reporting techniques, reporting automation, statistical sampling methodology and intelligent solutions
- Excellent written and verbal communication skills
- Excellent ability to deliver results in a highly stressful environment where priorities shift rapidly
- Strong problem solving and conflict resolution skills
- Highest level of professionalism, self-motivation and sense of urgency
- Ability to consistently meet challenging deadlines
- Ability to follow complex methods and procedures in diverse tasks
- Strong Microsoft Product skills
- Proficiency in SAS, Alteryx, Python, JAVA, or comparable software
Preferred Qualifications, Capabilities and Skills:
- Experience with Webstats and/or ACES
- Certification in Six Sigma, Lean, or other process improvement methodologies
- Familiarity with regulatory requirements and compliance standards in financial services
- Ability to influence and drive change across diverse teams and stakeholders