NetApp Technical Support Engineer 

India, Karnataka, Bengaluru 

905620486

Primary Job Functions:

• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.
• Be flexible in working in shifts (4AM IST to 6PM IST).

Required Skills:

• Excellent troubleshooting skills, and passion for problem solving and investigation
• Understanding of Storage Hardware Architecture (Partitioning / RAID)
• Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux)
• Strong troubleshooting experience with Ethernet, TCP/IP routing,Multipathing, FC/FCOE and iSCSI protocols.
• Working knowledge of FC and IP switches (CISCO / Brocade)
• Should be able to identify and troubleshooting Storage/Host connectivity issues
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
• Working knowledge of popular hypervisors such as Vmware and Hyper-V
• Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus.
• Knowledge on one of the cloud provider configurations and troubleshooting for multi-protocol

Desired Skills:

• Working Knowledge on Unix
• Good to have knowledge of NetApp Product portfolio and working knowledge
• Hands on any Enterprise Storage
• Knowledge on block storage systems
• Knowledge on S3 cloud storage concepts

• 4+ years of experience in a technical support environment.

• Graduate, Engineering, Masters