NetApp Technical Support Engineer 

India, Karnataka, Bengaluru 

544605641

 Good understanding of:
- Storage concepts and infrastructure
- Database principles, (mysql)- Windows and Linux Operating Systems
 Basic understanding of
- Hypervisor (Hyper-v/VmWare)
- Remote authentication methodology (LDAP, SAML etc)
- Data protection and backups
- Storage protocols (iSCSI, FC, FCoE, NFS, SMB/CIFS)
- Rest API methodology
 Knowledge of the following technologies will be considered an asset
- On Command products suite- Scripting or programming languages such as Python, JAVA, Perl, etc.- Kepner-Tregoe methodology, Knowledge-Centered Service (KCS) methodology

 A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
 5+ years of experience in a relevant technical support role
 Good written and verbal communication skills
 Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and/or ambiguous situations
 Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
 Ability to follow standard engineering principles and practices
 Creative approach to problem solving