Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
Experience inpeople management, including managing consultant practice managers, technical sales managers, and/or technical architect managers
Preferred Qualifications:
Experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
Experience working in a customer-facing role (e.g., internal and/or external)
Experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.
Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.
Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.
Align team efforts with Microsoft’s Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.
Guide your team’s development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.
customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.
Promote your personal growth and team’s continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.
Drive innovation and operational excellence by enablingnextbest actions, generatingincrementalpipeline, and aligning with Customer Success priorities.
You will focus on [Insert Technology focus] in the Cloud & AI Customer Success Org