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Capital One Manager B2B Customer Success - Capital One Software 
United States, Oregon 
903880886

20.11.2024

Key responsibilities include

  • Cultivating trust and building relationships with business customers.

  • Helping customers identify, document, measure, and achieve their desired business outcomes.

  • Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and to align on ways to drive more value together

  • Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps and the overall customer experience.

  • Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.

  • Delivering regular business reports that provide qualitative and quantitative descriptions of business performance.

  • Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis.

  • Developing and maintaining technical support procedures and policies.

  • Serving as a knowledge resource and escalation point for coworkers and customers.

  • Building credibility and trust within the team and with our business customers and stakeholders.

  • Work together with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal.

Basic qualifications

  • Bachelor's Degree or military experience

  • At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context

  • At least 2 years experience working with cross-functional teams

Preferred qualifications

  • Master’s degree in business, business management or other related field.

  • 5+ years experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.

  • 2+ years experience working with senior and executive level customer contacts.

  • Strong written and oral communication skills.

  • Demonstrable analytical thinking & business insight.

  • Demonstrated ability for relationship building and management

  • AWS Certified Cloud Practitioner

  • Snowflake Certified SnowPro Core

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.