Capital One Manager B2B Customer Success - Capital One Software 

United States, Oregon 

903880886

Key responsibilities include

• Cultivating trust and building relationships with business customers.

• Helping customers identify, document, measure, and achieve their desired business outcomes.

• Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and to align on ways to drive more value together

• Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps and the overall customer experience.

• Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.

• Delivering regular business reports that provide qualitative and quantitative descriptions of business performance.

• Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis.

• Developing and maintaining technical support procedures and policies.

• Serving as a knowledge resource and escalation point for coworkers and customers.

• Building credibility and trust within the team and with our business customers and stakeholders.

• Work together with a team of Customer Success Engineers and Customer Success Managers to achieve organizational objectives including the attainment of targets for customer satisfaction, service delivery, adoption, and renewal.

Basic qualifications

• Bachelor's Degree or military experience

• At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context

• At least 2 years experience working with cross-functional teams

Preferred qualifications

• Master’s degree in business, business management or other related field.

• 5+ years experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.

• 2+ years experience working with senior and executive level customer contacts.

• Strong written and oral communication skills.

• Demonstrable analytical thinking & business insight.

• Demonstrated ability for relationship building and management

• AWS Certified Cloud Practitioner

• Snowflake Certified SnowPro Core

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.