SAP Major Incident Manager 

Mexico, Nuevo León 

901492021

Bring it

You’re a decisive leader with deep technical knowledge and a customer-first mindset. You bring:

• 6+ years of experience, including 5+ in IT infrastructure or networking

• Strong understanding of SAP technologies (NetWeaver, HANA), databases, and operating systems

• Proven experience in incident management and escalation handling

• Familiarity with high availability and disaster recovery strategies

• ITIL Foundation certification and excellent coordination skills

Build it

You’ll own customer-centric escalations end-to-end, coordinating cross-functional teams to resolve issues swiftly and effectively. Your work will:

• Lead internal technical calls and manage resolution progress

• Support customer communication and implement safeguarding measures

• Make tactical decisions to restore degraded services within SLAs

• Document and apply learnings to improve future incident handling

• Participate in on-call rotations to ensure 24/7 coverage

SAP fosters a culture where innovation and inclusion go hand in hand. You’ll thrive in a team that:

• Values flexibility and purpose-driven work

• Invests in learning, development, and recognition

• Embraces diverse perspectives and backgrounds

• Supports well-being and work-life balance

• Encourages you to bring out your best

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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