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SAP Major Incident Manager 
Mexico, Nuevo León 
901492021

Today

Bring it

You’re a decisive leader with deep technical knowledge and a customer-first mindset. You bring:

  • 6+ years of experience, including 5+ in IT infrastructure or networking

  • Strong understanding of SAP technologies (NetWeaver, HANA), databases, and operating systems

  • Proven experience in incident management and escalation handling

  • Familiarity with high availability and disaster recovery strategies

  • ITIL Foundation certification and excellent coordination skills

Build it

You’ll own customer-centric escalations end-to-end, coordinating cross-functional teams to resolve issues swiftly and effectively. Your work will:

  • Lead internal technical calls and manage resolution progress

  • Support customer communication and implement safeguarding measures

  • Make tactical decisions to restore degraded services within SLAs

  • Document and apply learnings to improve future incident handling

  • Participate in on-call rotations to ensure 24/7 coverage

SAP fosters a culture where innovation and inclusion go hand in hand. You’ll thrive in a team that:

  • Values flexibility and purpose-driven work

  • Invests in learning, development, and recognition

  • Embraces diverse perspectives and backgrounds

  • Supports well-being and work-life balance

  • Encourages you to bring out your best


Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.