Philips Customer Success Manager Imaging Portfolio 

United States, South Carolina, Greenville 

901385378

As an individual contributor in this Customer Success Manageryou will serve as the corporate and customer/facility point of contact - managing service escalations, providing reporting, and driving initiatives to ensure best in class benefits delivery for the supported Integrated Delivery Network (IDN).

Your role:

• As a Customer Success Manager, you will communicate the IDN business plan to our stakeholders, providing a link between the tasks and responsibility of field teams, and supporting initiatives to promote higher field productivity and benefits delivery with a common objective of customer satisfaction. Own and direct company strategy and outcomes, through the deployment of our IDN service strategy to win over clients.

• Manage relationships with customers while working with your sales and delivery colleagues to lead the change from an operating paradigm centered on break-fix to one focused on customer solutions. Promote compliance, and operational performance, drivingaccountability usingmetrics andanalytics. Createand encourage initiatives to change when necessary to maximize productivity, effectiveness, and the successful execution of contractual obligations.

• Use cross-functionalcooperation andcollaboration toidentify growth opportunities while managing risk (such install base, multi-vendor, Hospital Patient Monitoring, Ultrasound, and CCT leveraging), while driving productivity and managing the IDN business's financial performance.

You're the right fit if:

• You’ve acquired 5+ years ofcustomer facing experience within healthcare and with routine client interaction as a customer success or account manager (required); in addition to, 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment (preferred).

• Your skills include proficiency in MS Office (Excel and PowerPoint skills are a must); comfortable facilitating meetings, as well as creating and delivering presentations to key stakeholders and executive leaders.

• You are well versed in data analysis and reporting (required) and have an understanding of healthcare service metrics (preferred).

• You have a Bachelor’s degree (required).

• You have3+ years of relevant working experience, including all aspects of project development and execution.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

  • You must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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How we work together

This is a field role.

The pay range for this position in South Carolina is $83,000 to $133,000 per year.

consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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