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Apple WW RCC Workforce Operations Analyst United States, Texas, Austin 900894959
16.02.2025
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Minimum Qualifications
- Minimum 5 years' experience in Contact Center Operations or Workforce Scheduling and Planning in a contact center
- 3 years experience of project management, including leading multiple projects and meeting deadlines, project goals, etc.
- Ability to influence partner and boundary teams through collaboration and data analysis
- Experience directly working with Aspect/Alvaria eWFM, Tableau, Excel, and presentation software
- Self-motivated, able to prioritize tasks and resolve issues independently
Preferred Qualifications
- Excellent analytical and time management skills with ability and willingness to continue learning
- Innovative, able to propose creative solutions
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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