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Apple WW RCC Workforce Operations Analyst United States, Texas, Austin 900894959
Today
- Minimum 5 years' experience in Contact Center Operations or Workforce Scheduling and Planning in a contact center
- 3 years experience of project management, including leading multiple projects and meeting deadlines, project goals, etc.
- Ability to influence partner and boundary teams through collaboration and data analysis
- Experience directly working with Aspect/Alvaria eWFM, Tableau, Excel, and presentation software
- Self-motivated, able to prioritize tasks and resolve issues independently
- Excellent analytical and time management skills with ability and willingness to continue learning
- Innovative, able to propose creative solutions
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
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