West Pharma Supervisor Credit & Collections Finance GFS 

Ireland, Dublin 

900865884

In this position, you will play an integral role in the working capital activities of West Pharmaceutical. You will support the Global Credit and Collections department in the delivery of assigned accounts receivable activities and business analytics.

• Credit and Collections activity for assigned customer portfolio including but not limited to management of complex customer accounts
• Resolve customer disputes and support the Credit and Collections Analyst in the resolution of complex issues, escalating when appropriate in accordance with escalation policy
• Maintain Customer Master data
• Ensure relevant SLA’s and KPI’s are achieved
• May lead a team in the delivery of the Credit and Collections operational activities for assigned portfolio,
• Operational credit and collections activities are performed in accordance with the CP-20 Credit and Collections policy
• Deliver the Credit to Collect month and quarter end activities, and closely work with Record to Report management in addressing any reconciling items/errors
• Ensure Credit and Collections team provide a mature balance between customer satisfaction and credit risk
• Work closely with the Credit Risk and Compliance Manager to minimize credit risk exposure
• Will take responsibility for the approval and decision making of the credit risk process for the business in managers absence.
• Develop reporting suite for Credit and collections, to deliver key business analytics.
• Assist with internal and external and act as the point of contacted the external auditors in managers absence.
• Support the commercial, wider finance teams and key stakeholders by actively seeking and developing partnerships, understanding the business requirements, and ensuring communication is maintained to the highest standards
• Support integration into financial operations any future migration projects or acquisitions
• Monitor customer accounts, proactively identify trends to address customer behaviour and manage risk
• Maintenance and Management of credit release
• Support and closely work with Credit Risk to manage customer credit limits/risk profile and payment terms
• Prepare and Process Refunds
• Support key controls and audit compliance activities in relation to the credit and collection's function, while always ensuring integrity and compliance
• Support audit compliance activities in relation to the credit and collection's function
• Maintaining of desk top procedures and up to date SOP
• Develop a customer-centric culture in your team with highly collaborative relationships with the relevant stakeholders

• Bachelor's Degree Third level qualification in Finance, a related field or equivalent experience required

• Minimum 5 years of relevant experience in Credit and Collections required
• Previous Shared Service Centre experience with multinational publicly quoted company required
• Experience with SAP - S4 Hana preferred
• People management experience or demonstrated ability to lead and coach others preferred

• Fluency in a second European language desirable
• Proficiency in MS Office applications
• Ability to work independently and as part of a team.
• Ability to work and lead independently to deliver against strict deadlines
• Customer focused with excellent problem solving and communication skills (written and oral)
• Excellent organizational skills, with the ability and agility to adapt in a fast-paced environment
• Attention to detail
• Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description.
• Able to always comply with the company’s safety policy.