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PayPal Italian Collections Specialist Ireland, Dublin 825495245
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Job Description:
The Collections team covers different products such as Negative Balance, PayPal Credit/Global Pay Later (including Collections for vulnerable customers) and PayPal Working Capital. Many different markets are represented within Collections (UK, IT, FR, NL, DE, ES).
Your Day to Day:
Reach out to customers via automated Dialer system and email transmission to negotiate payment solutions for their accounts with the aim to bring those back into good standing
Construct individually tailored solutions whilebeing in compliance withFCA guidelines (TCF, Vulnerable customersetc).
Educate customers on different forbearance options available and relevant impact to Credit Bureaus
Maintain and promote a positive attitude while meeting production and quality goals.
Display initiative to take on additional responsibilities geared towards professional growth and development.
Ensure quality and “right customer outcome” is upheld for every customer contact
What you need to bring:
Fluency in Italian and English
Ability to learn and adapt to new systems and software changes
Ability to communicate effectively via email and phone using effective grammar and punctuation
Well-developed sense of urgency and follow through
Ability to develop and maintain professional working relationships with co-workers and peers
Ability to adapt to an ever-changing environment which requires flexibility
Have a passion for helping and resolving customer issues
Call center environment experienceisadvantageousbut not essential
Our Benefits:
Any general requests for consideration of your skills, please
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