Bachelor's degree or equivalent practical experience.
5 years of experience in program management.
Experience managing programs and processes across distributed systems.
Experience organizing community engagement events with internal cross-functional teams and nonprofits.
Experience with creating and implementing external communications plans, including crisis communication management, utilizing modern communication strategies.
Preferred qualifications:
Experience communicating technical concepts to non-technical audiences.
Experience in building trust with local municipalities, non-profit decision makers, and community members.
Experience in problem-solving across distributed, fast-paced, and constantly changing environments.
Experience managing contractors, agencies, or other third-parties.
Understanding of research methodologies, including experience in developing and sharing strategic recommendations from a broad range of data sources (e.g., survey data, social intelligence, qualitative research, online telemetry, business metrics).
Ability to grow in a fast-paced multinational environment working across multiple lines of business.