Manager Retail Operations FRS Ops East
Area: China
Department: Retail
Director Reporting Line:Senior Manager FRS Ops East
Indirect/Secondary Reporting Line: -
Subsidiary/country: GCA
GSMS Grade: M4
Number of Personnel Managed: - -
Cost Center/Budget and/or Revenue Responsibility: -
KEY RESPONSIBILITIES:
Drive Franchise key stores’ sell-out LFL% growing
- Daily/weekly/monthly business performance tracking
- Business analyze and action proposal
- Retail Ops KPI tracking and improving
Drive Franchise key stores’ faultless operation execution
- Implement adidas operation initiatives in Franchise key stores
- Franchise key stores’ staff profile regular review
- Franchise key stores’ rostering regular review
- Franchise key stores’ staff training tracking and following
- Franchise key stores’ staff fulfill ratio tracking and reaction
Drive Franchise key stores’ key offer merchandising execution
- Monthly IA plan review and feedback
- Monthly IA drop review and on-filed checking
- Weekly replenishment tracking and feedback
- Manual allocation management
Strengthen contacting with customer branch
- Franchise project regular workshop with customer (with customer branch)
- Quarterly workshop with Franchise store manager in region
- Regular contacting with customer branch company covering related topics
KPI’s
- Store business KPI’s
- Image/consumers satisfaction KPI’s
KEY RELATIONSHIPS:
- FRS HQ
- Visual Merchandising
- Retail Academy
- Business Planning
- Marketplace Management
- Account Sales
- Customer DOM / key store manager
- Finance
- IT
Knowledge, Skills and Abilities:
- Strong management skills
- Excellent interpersonal/communication skills
- Results oriented
- Consumer service oriented
- Team player
- Able to multi-task
Requisite Education and Experience / Minimum Qualifications:
- Minimum of 5 years’ experience in a retail multinational company
- Minimum 3 years’ experience in regional management