Microsoft Principal PM Manager 

Taiwan, Taoyuan City 

896438255

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, and service operations.
  • OR equivalent experience.
• 1+ years people management experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
  
• Experience coaching teams to identify and address gaps in reliability telemetry to develop insights on products' quality of service and drive continuous improvement across an organization.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  

Preferred/Additional Qualifications

• Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, service operations
  • OR equivalent experience.
• 4+ years people management experience.
• 8+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
  

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Deliver success through empowerment and accountability by modeling, coaching, and caring. Live our Microsoft and Azure Data culture. Embody our values. Practice our leadership principles. Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.
• Serves as an expert to help cross-divisional teams partner with others (e.g., Engineering, Product) to collect reliability metrics (e.g., key performance indicators [KPIs] such as service level indicators, service level objectives, availability, quality, and performance), monitor and report on progress (e.g., service reviews), and derive insights that lead to productive courses of action to improve development, iteration, and implementation across multiple products or functional areas (e.g., product, service, platforms). Coach teams to identify and address gaps in reliability telemetry to develop insights on products' quality of service and drive continuous improvement across Azure Data. Ensures teams form hypotheses to technical needs, perform experiments, and iterate to drive improvement in specific reliability telemetry metrics that have measurable impact on Microsoft Fabric offering. Ensures teams share insights with partners and stakeholders.
• Oversees cross-divisional teams tracking, coordinating, and communicating end-to-end reliability programs across multiple products or functional areas (e.g., product, service, systems), leveraging automation, artificial intelligence, and/or workflows where applicable. Ensures teams establish and monitor processes and hold other stakeholders accountable for following the established service level agreement and processes.
• Oversees teams who own the customer quality experience and provides documentation (e.g., quality of service guidelines, best practices). Ensures teams monitor how products and/or services are being used. Holds teams accountable for tracking and understanding a root-cause analysis for live-site incidents and leveraging automation and AI where appropriate. Provides strategic direction to help teams understand and drive improvements in the quality programs and processes. Oversees cross-divisional teams who collaborate with users, partners, or stakeholders (e.g., business-process owners, support, Engineering) on broad live-site improvement opportunities
• Embody our and