Honeywell Senior Customer Support Specialist 

United States 

8963513

You will provide technical support and assistance to internal customers, ensuring the smooth operation of IT systems and resolving any issues that may arise. You will play a critical role in supporting our employees and ensuring their technology needs are met.

KEY RESPONSIBILITIES

• Provide technical support and troubleshooting for hardware, software, and network issues

• Contribute to delivering a robust governance structure aligned with the contractual commitments with IT suppliers, and encourage innovation and development

• Define robust MOS with the IT suppliers, partners and peers at the site and key business contacts to ensure clear and regular reporting, in line with contractual obligations

• Install, configure, and maintain computer systems and software applications

• Collaborate with IT teams and suppliers to resolve complex technical issues

• Maintain accurate records of support requests and resolution

• Work with cross-functional IT support organization and our suppliers in the planning and execution for other core services

U.S. PERSON REQUIREMENTS

YOU MUST HAVE

• 5+ years of IT experience with increasing technical and operational responsibilities
• Strong experience supporting IT Infrastructure, desktop and site based IT Services
• Experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
• Ability to travel 10% of time

WE VALUE

• Bachelor’s degree in technical degree or related field
• Strong communication and customer service skills
• Ability communicate effectively within all levels of the organization
• Experience with Six Sigma and ITIL certification is a plus
• Customer-focused mindset and ability to provide exceptional service
• Ability to function in a collaborative environment with business clients
• Facts oriented approach, problem-solving mentality, critical thinker

BENEFITS OF WORKING FOR HONEYWELL

• Medical, Vision, Dental, Mental Health Benefits
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

• JOB ID: HRD235726
• Category: Information Technology
• Location: 5525 Hwy 3115,Geismar,Louisiana,70734,United States
• Exempt
• Due to US export control laws, must be a US citizen, permanent resident or have protected status.