Philips Technical Support Consultant German & French 

Poland, Łódź Voivodeship 

895205174

As a, will be responsible for supporting Sleep- Respiratory Care Software activity in EMEA. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.

Your role:

• Managing projects for Business customers of Philips

• Providing answers to customers' requests (2nd line support)

• Escalate when required to Software development

• Provides guidance and training to the service organization

• Shares knowledge with service organization and helps to keep knowledge base up to date.

You're the right fit if:

• 2- 4 years related experience in technical support or engineer support

• Experience in working with Software uploaded on medical or production devices - must have

• Both French & German - fluently

• English on very good level

• Knowledge of Polish language is nice to have

• Degree in Computer Science, Computer Engineering, or a related field

• Strong communication and organizational skills with a commercial approach

• Experience in client-facing roles

• Technical mindset

• IT Knowledge & experience in supporting various software

Our benefits:

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of trainings & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

• Hybrid way of working (3 days per week at office in Lodz)

• Support in relocation to Łódź

Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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