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Philips Technical Support Consultant German & French 
Poland, Łódź Voivodeship 
895205174

06.12.2024
Technical Support Consultant with German & FrenchJob Description

As a, will be responsible for supporting Sleep- Respiratory Care Software activity in EMEA. On a daily basis you will manage different projects for our business customers regarding software malfunctions and user-experience issues.


Your role:

  • Managing projects for Business customers of Philips

  • Providing answers to customers' requests (2nd line support)

  • Escalate when required to Software development

  • Provides guidance and training to the service organization

  • Shares knowledge with service organization and helps to keep knowledge base up to date.

You're the right fit if:

  • 2- 4 years related experience in technical support or engineer support

  • Experience in working with Software uploaded on medical or production devices - must have

  • Both French & German - fluently

  • English on very good level

  • Knowledge of Polish language is nice to have

  • Degree in Computer Science, Computer Engineering, or a related field

  • Strong communication and organizational skills with a commercial approach

  • Experience in client-facing roles

  • Technical mindset

  • IT Knowledge & experience in supporting various software

Our benefits:

  • Annual bonus based on performance achieved

  • Private medical care with the option to extend it to family members

  • Benefit System cards

  • Discount for Philips’ products

  • Wide variety of trainings & learning opportunities

  • Promotion of a healthy lifestyle in the office

  • Employee Assistance Program

  • Hybrid way of working (3 days per week at office in Lodz)

  • Support in relocation to Łódź


Indicate if this role is an office/field/onsite role.
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