Job Purpose
Products supported include: MLS, Paragon, Paragon Connect
Responsibilities
- Performs Client support functions via phone and email
- Reviews application settings in Paragon and works directly with the MLS Boards
- Performs other related duties as assigned.
Knowledge and Experience
- A high school diploma or GED is required for this role
- Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
- Real Estate experience preferred
- Excellent customer service skills
- Ability to apply knowledge from one situation to the next to solve problems
- Ability to handle projects commensurate with job expectations
- Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Excellent oral and written communication skills
- Flexibility, versatility, dependability
- Ability to prioritize and manage work in fast paced high volume environment
- Possible travel to client sites up to 5%
