Job Purpose
Products supported include: MLS, Paragon, Paragon Connect
Responsibilities
- Performs customer support functions via phone and email
- Reviews legal descriptions to establish identity of property
- Researches and gathers information for tax issues, e.g., delinquent tax lawsuits, delinquent and/or missing tax bills
- Investigates property value and/or property exemption discrepancies
- Researches tax and fee discrepancies for mortgage closings, title issues
- Keeps abreast of changes in state property tax/fee laws
- Performs other related duties as assigned.
Knowledge and Experience
- A high school diploma or GED is required for this role
- Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
- Real Estate experience preferred
- Excellent customer service skills
- Ability to apply knowledge from one situation to the next to solve problems
- Ability to handle projects commensurate with job expectations
- Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Excellent oral and written communication skills
- Flexibility, versatility, dependability
- Ability to prioritize and manage work in fast paced high-volume environment
