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JPMorgan Product Management Director - Elder & Family Segment United States, Ohio, Columbus 894391481
23.11.2024
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Job responsibilities
- Oversees the product roadmap, vision, development, execution, risk management, business growth targets, and builds business cases
- Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance, is accountable for investing in enhancements to achieve business objectives, oversees the roadmap, vision, development, execution, and risk management.
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Leverage data and insights to influence enterprise-wide communications, equipping bankers, customers, and family members with educational resources to promote financial caregiving, protect financial futures, and identify and report financial abuse incidents.
- Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation in partnership with Corporate Development.
- Track elder and vulnerable customer trends, bills, and potential regulations through partnerships with Government Relations, Legal, and trade associations.
- Collaborate with the Global Security Vulnerable Adult Investigations team, Fraud and Claims Operations, Risk Management, and Legal to understand current scams affecting customers and identify opportunities for communications, system enhancements, or capabilities to prevent victimization.
- Work with the Trust and Security organization to advocate for Consumer Banking branch-focused initiatives.
- Serve as the Elder or Vulnerable Champion for Consumer Banking (Branch and Virtual Banking) within the Regulatory Operations Oversight team, conducting annual policy and standard reviews and evaluating Consumer Banking procedures and training to ensure compliance
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Experience driving change within organizations and managing stakeholders across multiple functions
- Exceptional critical thinking abilities and strong executive communication skills, both written and verbal.
- Demonstrated success in collaborating with and influencing a diverse range of stakeholders within the bank.
- Experience in engaging with external stakeholders, such as federal and state governments or trade associations.
- Experience in close collaboration with line of defense partners, including Risk, Controls, and Legal teams.
- Proven capability to excel and adapt in an ambiguous and highly matrixed environment.
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Bachelor’s degree
- Visionary Strategist
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