Uber Client Success Specialist Miami 

United States, West Virginia 

893648101

• Manage and expand a book of business that consists of the highest value local restaurant groups in the greater Miami market
• Collaborate with your accounts and unlock growth and expansion opportunities
• Educate the merchants on the value of in-app marketing, Ads, and other product offerings
• Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
• Maintain merchant retention and facilitate brand expansion
• Develop a strong Uber-first mentality to achieve both personal KPIs and business goals
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant difficulties
• Act as an ambassador of Uber Eats' mission, brand, and product
• Travel at least once a month to the assigned territory
• This position requires 2-3 days in-office

• At least 1 year of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and annual goals (quota)
• Proficiency in Salesforce and Google Sheets/Excel

• Experience dealing with integration/POS related issues
• Experience in quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan
• Experience in SQL
• Ability to clearly frame a value proposition and build a case by asking the right questions
• Persistence and influence to overcome objections and gain commitment from clients
• Ability to manage complex problem solving when working towards a goal

For Miami, FL-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .