Uber Client Success Specialist Portland 

United States, West Virginia 

939892055

About the Role

- - - - What the Candidate Will Do ----

• Lead a book of business of SMB restaurant partners on the Uber Eats platform
• Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
• Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
• Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
• Maintain communication channels with merchants via email, phone, and face-to-face meetings
• Champion restaurant partner feedback to help drive insights
• Act as an ambassador of Uber Eats' mission, brand, and product

- - - - Basic Qualifications ----

• For Account Manager - At least 3 year of experience in sales, operations, account management, or similar functions
• Outstanding work ethic and attention to detail
• Excellent communication
• Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
• Willingness to roll up your sleeves, and get in the weeds with our highest value partners
• Proficiency in Salesforce and Google Sheets/Excel

- - - - Preferred Qualifications ----

• Strong critical thinking ability
• Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce (Nice to Have)
• Experience creating processes and solving problems in scale

For Portland, OR-based roles: The base hourly rate range for this role is USD$28.37 per hour - USD$29.94 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .