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IBM Technical Account Manager 
India, Maharashtra, Navi Mumbai 
893341238

08.07.2024

Your Role and Responsibilities
  • Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
  • Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
  • Coordinates delivery of proactive support, skill sharing activities and problem management.
  • Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
  • Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
  • Provides direct support or assistance with technical queries from clients and field personnel
  • Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.

Preferred Technical and Professional Expertise

  • 5-8+ years Industry experience
  • Good level knowledge on IBM Software product (DataPower and APIC)
  • 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
  • 5+ years outstanding customer relationship management experience
  • Collaboration skills