IBM Technical Account Manager 

India, Maharashtra, Navi Mumbai 

163153287

• Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
• Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure
• Coordinates delivery of proactive support, skill sharing activities and problem management.
• Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans
• Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance
• Provides direct support or assistance with technical queries from clients and field personnel
• Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.

Preferred Technical and Professional Expertise

• 5-8+ years Industry experience
• Good level knowledge on IBM Software product (DataPower and APIC)
• 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous
• 5+ years outstanding customer relationship management experience
• Collaboration skills