Required and Critical/Important capabilities and skills are
Change Management
The ability to define and implement procedures and/or technologies to deal with changes in the environment. This may include adapting to change, controlling change, and/or affecting change.
Competitor Intelligence
Knowledge of competitors and your products or services in the market; this includes the understanding of the relative advantages and disadvantages of Microsoft's products or services.
Conflict Resolution
The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.