Capital One Quality Assurance & Documentation Process 

United States, Virginia, Arlington 

89265933

Center 2 (19050), United States of America, McLean, Virginia Quality Assurance & Documentation Process Manager for Digital Marketing (U.S. Card Performance Marketing)

Capital One is looking for an Associate Process Manager to conduct quality assurance and maintain documentation for digital advertising channels including Meta (Facebook & Instagram), YouTube, Discovery Ads and Yahoo Mail. This role will support a team of digital marketers focused on driving credit card acquisitions. The primary responsibilities will be verifying that campaigns & ads have been implemented accurately by associates on the team or through our agency partner, documenting key project artifacts & maintaining reference materials. The right candidate will have strong attention to detail, be comfortable with spreadsheets and able to learn new platforms quickly.

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities:

• Support the media strategy & operations team by reviewing project documents for consistency, technical accuracy, and completeness of details

• Conduct quality assurance reviews of advertising platforms to ensure accuracy of execution after changes have been made by the ad operations team

• Manage the team’s filing system (Google Drive) archiving all project documents and approvals to meet audit requirements

• Recommend & document naming conventions to manage projects effectively

• Serve as the process subject matter expert for the team maintaining a playbook outlining team practices

• Identify areas that could benefit from process improvements

• Maintain reference materials including a project tracker & index of advertisements

• Communicate across a team of high performers to understand workload and timelines for multiple projects and communicate support availability

• Participate in training to support other marketing channels

• Demonstrate a solid understanding of performance marketing, conversions, and online customer acquisition

• Complete administrative tasks to support the team as needed

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in display marketing with knowledge of Google, Yahoo, Meta or YouTube

• At least 2 years of experience with Microsoft Excel or Google Sheet

• At least 1 year of experience with Google Suite applications

• At least 1 year of experience in project or process management

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• At least 3 years of experience in display marketing with knowledge of Google, Yahoo, Meta or YouTube

• Experience in other digital marketing channels such as Search, Social, Online Video, etc.

• At least 2 years of experience in project management

• At least 1 year of experience with Agile (Kanban)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.