Citi Group Banking Process Documentation Specialist - 

Malaysia, Penang, George Town 

576954046

Job Summary

This role is critical in ensuring that all the key procedures, controls, policies, and process guidelines are properly documented, with version controls and for use across departments, audit purposes, and training.

Key Responsibilities

Business Process Documentation:

• Lead the development, standardization, and continuous improvement of documentation for critical B&I Data processes and policies.
• Develop high-level process documentation, including complex workflows, operating procedures, compliance policies, and operational manuals.
• Ensure that all documentation is clear, concise, and tailored to meet the needs of various stakeholders, from frontline teams to executive leadership.

Process Improvement:

• Identify areas for process optimization and work closely with process owners to document improvements. Create a hierarchal map of all the documentation to easy search and reference.
• Ensure all process changes and improvements are clearly reflected in updated documentation.

Compliance and Regulatory Documentation:

• Work with risk and control teams to ensure all documentation aligns with regulatory requirements and the firm polices (e.g., Controls, MCA, Data Retention).
• Regularly review and update documents in response to regulatory changes, audits, and compliance reviews and feedback

Cross-Functional Collaboration:

• Liaise with cross-functional teams to gather necessary information and ensure documentation reflects end-to-end process requirements.
• Lead documentation reviews with relevant stakeholders to gain approval and ensure completeness and accuracy.
• Ensure that all departments have access to the latest version of process documentation.

Qualifications

• Education :
  • Bachelor’s degree in Business, Finance, Professional writing or related field.
  • Professional certifications in banking operations, process management, or technical writing (preferred) is big plus
• Experience :
  • 6-10 years of experience in banking operations, technical writing, or process documentation.
  • Background in
  • Proven experience creating and managing professional documentation within the Internal audit, compliance, KYC or credit risk will be huge plus
• Technical Skills :
  • Strong proficiency in MS Office (Word, Excel, Visio, PowerPoint).
  • Familiarity with documentation tools (e.g., Confluence, SharePoint) and process mapping tools (e.g., BPMN, Lucidchart).
  • Knowledge of banking systems and processes (e.g., loan processing, treasury, risk management, or compliance).
• Core Competencies :
  • Attention to Detail : Strong focus on accuracy and thoroughness in all documentation tasks.
  • Communication : Excellent written and verbal communication skills, with the ability to explain complex processes in a clear and concise manner.
  • Problem Solving : Ability to analyze complex processes and document them in a structured and efficient manner.
  • Collaboration : Ability to work effectively in cross-functional teams and gather information from multiple sources.
  • Adaptability : Able to adapt documentation to evolving processes and regulatory environments

Time Type:

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