Meliopayments Technical Support Engineer 

United States, New York, New York 

891384980

Qualifications:

• 3+ years of experience in a Technical Support Engineering role or a similar role
• 2+ years of hands-on experience with SQL and database queries
• Experience in supporting applications built on AWS - Exposure to S3, searching CloudWatch, and running Lambda functions would be particularly beneficial
• Working knowledge of Zendesk and/or Jira ticketing systems
• Ability to understand complex flows and provide creative technical solutions while applying critical thinking and responsibility
• Technical and analytical mind with a hands-on approach
• Team player with great interpersonal skills and a service / solutions orientation

Bonus points:

• Experience working with software logging tools, particularly DataDog or similar, is a plus.
• Experience in pulling data from APIs using an API platform like Postman
• Experience working in a FinTech company is a plus

A day in the life and how you’ll make an impact:

• Scope and investigate technical customer issues and involve other teams as needed
• Determine the right solution for each issue, provide a timely resolution and verify the issue is resolved
• Manage technical escalations to Engineering teams when needed
• Work closely with the Engineering, Product and Customer Experience teams
• Take a proactive approach and help define efficient technical support processes
• Create internal documentation of handling different issues and share with other team members

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $120,000 - $130,000.
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.