Microsoft Technical Support Engineer 

United States 

224044757

Required/Minimum Qualifications

• 3+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
• 2+ years experience in Windows Server platforms and business applications such as but not limited to sharepoint or OneDrive

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Microsoft Technology Certifications.
• Working hours will be Mountain and Pacific time zone
• Customer handling experience on technical issues
• Ability to work through ambiguity and independently when other
• Experience in Windows Active Directory Services and Internet Information Services (IIS).
• Adequate knowledge in SQL and Exchange server.
• Knowledge of PowerShell and .Net would be an added advantage.
• Good understanding of Operating System and Networking Technologies.
• Skills in troubleshooting security-related issues involving New Technology File System (NTFS), IIS and Active Directory , Lightweight Directory Access Protocol (LDAP) and SQL Server

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements