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HP Field Technical Support - Large Format Pro Brazil, São Paulo, Barueri 890919436
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• Integrates technical process and business comprehension to devise solutions for customers.
• Resolves routine technical incidents, within designated scope, independently and collaborates with team members for resolution of more complex incidents.
• Implements organization’s solutions to fulfill moderately complex customer requirements within the designated technical area.
• Resolves problems promptly and appropriately, escalating issues according to established procedures, also contributing to customer expectation management as part of the escalation process.
• Collaborates extensively with internal groups to resolve client issues, actively contributing to the team's effectiveness.
• Participates in products, solutions, or services training to maintain technical knowledge, active certification, and competence.
• Keeps stakeholders (e.g., sales, customer, technical peers, management) informed of actions and progress on technical product issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.
• Four-year Degree in Enginering, Electronics, Electrical, Mechanics, Mechatronics or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in HP products in Customer base, customer support, on site customer support, systems experience, or a related field.
- Typically 0-2 years of experience on installing, training, suporting. fixing priting systems, particularly ink digital ones.
• Automation
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Hand Tools
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.
• Learns to apply basic theories and concepts to work tasks.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
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