Intuit Manager Fraud Risk 

United States, California, Mountain View 

890070367

As the Senior Manager, your key responsibilities include:

• Lead Risk Operation Analytics Efforts: Drive the design and execution of analytics that measure, monitor, and optimize risk operations for Payments, Payroll, and QuickBooks Capital. This includes understanding key performance indicators (KPIs) and ensuring operational processes are efficient and effective.
• Develop Strategic Insights: Leverage data to uncover patterns, create actionable insights, and recommend improvements to operational processes in areas such as payment processing times, fraud mitigation, and overall risk performance.
• Team Leadership: Recruit, mentor, and manage a team of data analysts focused on risk operation analytics. Foster a culture of excellence, collaboration, and curiosity to ensure the team delivers impactful results.
• Operational Optimization: Partner with operations and product teams to assess business workflows related to risk management, provide recommendations for process improvements, and ensure customer-centric solutions that balance operational efficiency, protection, and customer experience.
• Enhance Data Capabilities: Oversee the creation of dashboards and self-service capabilities for monitoring risk KPIs, enabling stakeholders across the organization to make data-informed decisions.
• Deliver Customer-Focused Solutions: Analyze the customer lifecycle to identify pain points and opportunities to improve operational performance while delivering meaningful business outcomes.
• Shape Strategic Decisions: Present data-driven insights and strategies to senior leaders, influencing decisions that optimize risk operations and improve financial outcomes for both Intuit and its customers.
• Drive Innovation in Risk Operations: Constantly evaluate ways to modernize analytic methods, improve workflows, and adopt new tools or technologies that will enhance risk operations and customer impact

Bay Area California $204,000 - $276,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at

• Leadership Experience: 5+ years of experience in data analysis, risk operations, or related fields, with a proven ability to lead and grow high-performing teams.
• Operational Analytics Expertise: Hands-on experience with operational analytics and process optimization, with a strong ability to turn data insights into actionable strategies.
• Data Skills: Proficiency in SQL and familiarity with advanced analytics tools such as Python, R, Tableau, or QuickSight. Experience with big data platforms such as Hive or AWS is a strong plus.
• Business Acumen: Strong understanding of key operational metrics, workflows, and KPIs related to payments, payroll, or lending risk.
• Cross-Functional Collaboration: History of successfully working with teams such as Operations, Product, Engineering, and Compliance to align analytics with organizational goals.
• Strategic Communication: Exceptional verbal and written communication skills, with the ability to synthesize complex data and present it in clear, actionable narratives for senior stakeholders.
• Customer-Centric Focus: Ability to evaluate risk and operational processes through the lens of customer experience, ensuring strategies optimize both outcomes and satisfaction.
• Educational Background: Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or a related field. An advanced degree (MS, Ph.D., or MBA) is preferred