Bank Of America Transaction Management Ops Team Lead - Funds Trade Support 

United States, New Jersey 

889082669

This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Responsibilities:

The Team Lead interacts with key partners to solve elevated research items and processing requests. The Team Lead will help implement process improvement initiatives, perform quality assurance reviews, and participate in various department projects as well as system enhancements. They will also ensure that all elevated items are handled to completion while keeping management properly informed when necessary. The Team Lead will coordinate the periodic review and refresh of procedures, controls, and metrics with a strong focus on quality assurance, including providing direct feedback. They will represent the department on cross-organizational projects and identify any issues and escalate as needed. The team lead will also need to be able to process transactions during high volume periods.

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables
• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations
• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
• Conducts quality assurance reviews and provides routine supervisory manager approvals
• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Required Skills:

• Previous experience supporting Wealth Management or Business Support
• Moderate knowledge of investments and financial markets preferred.
• Demonstrated ability to work in a fast-paced team environment while effectively managing multiple priorities.
• Willingness and ability to play an active role in identifying and implementing process improvements.
• Detail oriented, with the ability to handle multiple assignments promptly and effectively.
• Ability to prioritize effectively and to work independently with minimal supervision.
• ​​Excellent level of personal organization, verbal and written communication skills and relationship skills
• This role typically requires 2+ years' experience in operations functions.
• Thorough working knowledge of the operational aspects of transactions and products.
• Proficiency in Microsoft Office products including advanced Excel skills​

1st shift (United States of America)