Bank Of America Transaction Management Ops Analyst - Funds Trade Support 

United States, New Jersey 

486700137

Line of Business Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Required Skills:

• Must have ability to communicate Trade information to external parties.
• Process manual trade instructions
• Validate key control reports.
• Perform Quality Assurance
• Strong organizational skills
• Strong communication skills (verbal and written)
• Strong problem-solving and decision-making skills
• Time management skills
• Moderate knowledge of investments and financial markets preferred​

Desired Skills:

• ​This role typically requires 1+ years' experience in operations functions.
• Thorough working knowledge of the operational aspects of transactions and products.
• Proficiency in Microsoft Office products including advanced Excel skills​