Microsoft Windows Support Performance Engineer 

Egypt, Cairo, Cairo 

888347258

• Troubleshooting no boot issues
• Troubleshooting performance issues using Performance Monitor and other tools
• Troubleshooting hangs, crashes and unexpected restarts in Windows
Windows Shell configuration and management
• Event Logs and AuditingExperience in one or more of these areas strongly preferred:• Memory leak and resource depletion
• OS Internal concepts, performance, event logs and registry
• Knowledge of Basic debugging skills and Windows Internals is a plus
• Slow boot and logon

Language Qualification:

English Language: fluent in reading, writing and speaking.

French, German, Italian or Spanish is considered a plus

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements