Cisco Escalation Engineer 

India, Karnataka, Bengaluru 

888249229

• Deliver expert level technical assistance to resolve critical customer hardware and software issues at a product and solution level
• Document all actions taken toward resolving customer issues and root cause analysis for internal and external consumption
• Report and track software defects
• You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply sophisticated solving and problem resolution
• Work with minimal direction and exercise discernment within defined procedures to determine appropriate action.
• You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
• Effectively empower resources outside team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
• You might be needed to develop tool or scripts as part of the initiatives undertaken by the team

• Bachelor's degree (or above) in engineering/computer science with an overall work experience of 3 years.
• Strong understanding of networking and network management domain (knowledge of TCP/IP ).
• Good understanding and experience of working in UNIX/Linux Operating System environments
• Experience of Docker, Kubernetes or other configuration management tools
• Experience with relational databases ( PostgreSQL ) and NoSQL databases (Cassandra and MongoDB )
• Good interpersonal and communication skills, excellent team player.

• Experience in Messaging Systems as RabbitMQ
• Good to have exposure to Python , Ansible, Yaml
• Experience with RESTful Webservices, distributed systems, Microservices, Adaptable web design patterns.
• Experience in using Wireshark

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).