Expoint - all jobs in one place

המקום בו המומחים והחברות הטובות ביותר נפגשים

Limitless High-tech career opportunities - Expoint

Cisco Escalation Engineer 
India, Karnataka, Bengaluru 
888249229

04.09.2024
What you'll do
  • Deliver expert level technical assistance to resolve critical customer hardware and software issues at a product and solution level
  • Document all actions taken toward resolving customer issues and root cause analysis for internal and external consumption
  • Report and track software defects
  • You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply sophisticated solving and problem resolution
  • Work with minimal direction and exercise discernment within defined procedures to determine appropriate action.
  • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • Effectively empower resources outside team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
  • You might be needed to develop tool or scripts as part of the initiatives undertaken by the team
Minimum Qualifications:
  • Bachelor's degree (or above) in engineering/computer science with an overall work experience of 3 years.
  • Strong understanding of networking and network management domain (knowledge of TCP/IP ).
  • Good understanding and experience of working in UNIX/Linux Operating System environments
  • Experience of Docker, Kubernetes or other configuration management tools
  • Experience with relational databases ( PostgreSQL ) and NoSQL databases (Cassandra and MongoDB )
  • Good interpersonal and communication skills, excellent team player.
Desired Qualifications
  • Experience in Messaging Systems as RabbitMQ
  • Good to have exposure to Python , Ansible, Yaml
  • Experience with RESTful Webservices, distributed systems, Microservices, Adaptable web design patterns.
  • Experience in using Wireshark

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).