What you'll do- Deliver expert level technical assistance to resolve critical customer hardware and software issues at a product and solution level
- Document all actions taken toward resolving customer issues and root cause analysis for internal and external consumption
- Report and track software defects
- You can handle a wide range of technical support problems—from simple application or network configuration fixes to deeply sophisticated solving and problem resolution
- Work with minimal direction and exercise discernment within defined procedures to determine appropriate action.
- You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
- Effectively empower resources outside team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
- You might be needed to develop tool or scripts as part of the initiatives undertaken by the team
Minimum Qualifications:- Bachelor's degree (or above) in engineering/computer science with an overall work experience of 3 years.
- Strong understanding of networking and network management domain (knowledge of TCP/IP ).
- Good understanding and experience of working in UNIX/Linux Operating System environments
- Experience of Docker, Kubernetes or other configuration management tools
- Experience with relational databases ( PostgreSQL ) and NoSQL databases (Cassandra and MongoDB )
- Good interpersonal and communication skills, excellent team player.
Desired Qualifications- Experience in Messaging Systems as RabbitMQ
- Good to have exposure to Python , Ansible, Yaml
- Experience with RESTful Webservices, distributed systems, Microservices, Adaptable web design patterns.
- Experience in using Wireshark
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).