Citi Group Quality & Control KYC Manager 

Poland, Masovian Voivodeship, Warsaw 

887993371

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee and design enhancements of improvement for the QA & Control process to deliver best client experience possible
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Perform execution of quality initiative within the team ensuring a high level of quality before cases are finalized
• Acts as SPOC to senior stakeholders and /or other team members involved the KYC process.

Qualifications:

• 5-8 years of experience in people management
• Experience in quality assurance or quality risk management
• Project management experience and oriented in improvement and efficiency process
• Ability to work under time pressure and without supervision
• Excellent interpersonal, communication and stakeholder management skills
• Fluent English
• Strong analytical and problem - solving skills
• Empathy and ability to positively influence team morale

We offer:

• Competitive salary; annual salary review; annual performance bonus
• Opportunity for a long and diverse career path in a Global Company
• A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
• A great environment for learning new technology and tools, online and instructor led training opportunities
• Hybrid model of work – from modern offices and from home (3 days in the office; 2 days from home per we)
• Social benefits (e.g. Multisport card, private healthcare care, Benefit System, life insurance)
• Working in a friendly, dynamic and multinational environment
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement idea

Time Type:

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