Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee and design enhancements of improvement for the QA & Control process to deliver best client experience possible
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Perform execution of quality initiative within the team ensuring a high level of quality before cases are finalized
Acts as SPOC to senior stakeholders and /or other team members involved the KYC process.
Qualifications:
5-8 years of experience in people management
Experience in quality assurance or quality risk management
Project management experience and oriented in improvement and efficiency process
Ability to work under time pressure and without supervision
Excellent interpersonal, communication and stakeholder management skills
Fluent English
Strong analytical and problem - solving skills
Empathy and ability to positively influence team morale
Opportunity for a long and diverse career path in a Global Company
A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
A great environment for learning new technology and tools, online and instructor led training opportunities
Hybrid model of work – from modern offices and from home (3 days in the office; 2 days from home per we)
Social benefits (e.g. Multisport card, private healthcare care, Benefit System, life insurance)
Working in a friendly, dynamic and multinational environment
Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement idea