Informatica Lead Technical Writer - 

United States, California, Redwood City 

887690473

As a Lead Technical Writer, you will be responsible for creating effective product documentation, videos, and tutorials in a fast-paced environment. You will work closely with a globally distributed team of software engineers, UX designers, product managers, and doc team members to create great user-facing content.

You will be reporting to Senior Director, Documentation

DITA, Oxygen, content management systems, source control systems, Jira, and Confluence

• Write friendly and helpful user-facing technical content that describes product functionality and use cases
• Manage and update a large existing documentation set
• Contribute to other documentation sets in a consistent and collaborative way
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Work with stakeholders to deliver meaningful in-product assistance, messages, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Develop tutorials to improve the first user experience
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Compile, publish, and verify content
• Contribute to documentation team processes
• Mentor new writers and less experienced writers
• Collaborate on projects with other technical writers or cross-team stakeholders

What We’d Like to See

• Knowledge of mainframe concepts, relational and/or No SQL database concepts, cloud concepts
• Experience with Windows, Linux, and IBM i and z/OS operating systems Experience with DITA, Oxygen, content management systems, source control systems, Jira, and Confluence
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or Pendo
• Understand strategies for writing for LLMs and using generative AI to enhance work

Role Essentials

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences) preferred
• 5+ years of relevant professional experience
• Excellent analytical and written communication skills
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to communicate clearly, concisely, and consistently with stakeholders on status and priorities
• Able to multitask, prioritize, and set and meet deadlines
• Able to develop and fine-tune documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Able to maintain structure and consistency of content in large doc sets
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems
• Experience working with a remote global team including senior product mgt and engineering staff

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit