Job responsibilities
- Complete travel arrangements from their initial request to completion
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Remain current on value we provide to each customer
- Adapt, change, and be versatile with the shifting landscape of the Travel Industry
- Be responsive to client’s needs and issue resolution with excellent communication and follow up
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
- Interact with VIP clients to solicit travel preferences and initial profile information
- Embody FROSCH’s core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected
Required qualifications, capabilities, and skills
- Minimum of 5 years of managing travel for music tours and production
- Capability to setup PNR’s, ticketing, and exchange tickets
- Minimum 5 years of recent, native GDS experience on Sabre
- Proficient with Microsoft Office, specifically Outlook and Word
- Strong attention to detail with the ability to work well under pressure
- Strong sense of urgency as well as flexibility to change as needed
- Deliver the Unexpected to surpass client expectations
- Ability to work well within a team to ensure worldwide coverage for clients
Preferred qualifications, capabilities, and skills
- Familiarity with visas and passport requirements to provide effective advice